The Barking Barber operates as a friendly relaxing dog grooming salon. To enable services and relationships to run smoothly the following terms and conditions are in place. For a booking to be confirmed, The Barking Barber understands that you agree to the following:
Appointments
Bookings can be made the following ways:
Email – bookings@thebarkingbarber.co.nz
Phone – 021 755 037
Facebook – The Barking Barber NZ
Please arrive on time for your appointment. If you are going to be late, please notify me in advance. Late arrivals may result in a rescheduled appointment.
Health and Behaviour
If your dog has any health, physical, emotional or medical conditions please inform me in advance of any grooming.
The Barking Barber reserves the right to refuse grooming services to any dog that shows any sign of aggressive or dangerous behaviour. If you suspect that your dog may act in an aggressive manner, please make this known at the time of booking.
Cancellation and No-Shows
I will send you a reminder of your appointment 48 hours before your appointment time.
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
No shows and last-minute cancellations may result in a cancellation fee.
Pricing
The pricing is for dogs that are in good condition (no matting).
If any matting is detected, this will be discussed with you as there is a charge of $15 per 10 minutes for de-matting.
Payment
The Barking Barber accepts cash and/or bank transfer (direct credit).
Grooming Duration – arrival and collection
The length of your dog’s groom depends on the size and breed of your dog. I will provide an estimated time when you book your appointment.
Please make sure you are on time to your appointment and to collect your dog. I will text you when your dog is ready to be collected and I would appreciate you arriving within 30 minutes of receiving this text message unless prior arrangements have been made.
Satisfaction Guarantee
The Barking Barber will strive to provide a positive grooming experience with your beloved dog. If you are not satisfied with the service or finished style, please inform me within 24 hours and I will do my best to address your concerns.
Matted Coats
This is very different to removing small knots, tangles and isolated matted hair from the coat which can be achieved quickly without causing anxiety, stress or pain.
The health and condition of a dogs coat and skin are the responsibility of the owner (along with its physical and psychological state of health.) Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog.
The Barking Barber firmly believes grooming should be an enjoyable experience and will not put your dog through the discomfort of unnecessary de-matting. If the matting is minimal and the dog responds well, then the dog may be brushed out for an extra fee. If the mats can’t be removed promptly or I feel your dog is in pain, I will not continue and will therefore need to clip short/shave. I will notify the owner before commencing. There is a greater risk of nicking, scratching, cuts etc to a matted dog during the grooming process. In addition, the skin may appear red, itchy and irritated due to the lack of oxygen reaching in and under the mats.
Accidents and emergencies
Although accidents are very rare, there is a risk when handling dogs. In the event of an emergency, the dog owner authorises The Barking Barber to immediately seek professional veterinarian attention at the West Melton Vet Centre, contact 03 347 4546, at the same time notifying the owner.
Fleas
The Barking Barber requires your dog to be undertaking regular flea and worm treatments. If I find a dog to have fleas, I will treat it with a flea wash for an additional $15. The owner will be notified before the treatment is given.
Social Media
At the Barking Barber I use Facebook. The Barking Barber reserves the right to take photos or videos of your dog. If you do not want your dog posted on social media, please inform me and I will respect your wish.
Pick Up and Drop Off Service – Gainsborough, Wilfield and Preston Downs Subdivisions
For a flat fee of $15 The Barking Barber will collect your dog from your home and return it after it is groomed.
Arrangements will be made for entry to collect the dog and a photo will be sent to the owner when the dog is delivered home safely. The Barking Barber may transport your beloved dog in a vehicle or walk on a lead depending on the day and the owners preference.
The Barking Barber reserves the right to amend these terms and conditions of service without prior notice.
Thank you for your understanding and for choosing The Barking Barber.
